pgknbd Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data pgknbd collects, why we collect it, how it is used, and the rights you hold over your own information.
Introduction
This Privacy Policy ("Policy") describes how pgknbd ("we", "us", "our", "the Platform") collects, uses, stores, shares, and protects personal information provided by users ("you", "your", "the Player") when accessing or using the pgknbd website at pgknbd.org and all related services, products, and features.
pgknbd is committed to maintaining the privacy and security of every player's personal data. We handle all information in a responsible manner, consistent with applicable data protection principles and with due regard for the sensitivity of financial and identity-related data collected in the course of operating an online betting and casino platform serving players across Bangladesh.
By registering an account on pgknbd, using any platform feature, or voluntarily submitting personal information to us through any channel, you acknowledge that you have read and understood this Policy and you consent to the collection and use of your information as described herein. If you do not agree with any part of this Policy, you should not use the pgknbd platform.
Your data stays with pgknbd. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. Data shared with third parties is limited strictly to what is necessary for platform operations, payment processing, and fraud prevention.
What Data We Collect
Six categories of personal information pgknbd may hold about you
Identity and Registration Data
When you create a pgknbd account, we collect your full legal name, date of birth, gender (where provided), username, and a hashed version of your chosen password. This data is used to identify you as a unique account holder and to verify that you meet the platform's 21+ age requirement.
Contact Information
We collect your mobile phone number and email address during registration. These are used to send account notifications, security alerts, transaction confirmations, and — where you have opted in — promotional communications. You may opt out of marketing messages at any time by contacting support.
Financial and Payment Data
To process deposits and withdrawals via bKash, Nagad, Rocket, or Upay, pgknbd collects your registered mobile wallet number and transaction references. We do not store full card numbers or bank account credentials. All payment data is transmitted over encrypted connections and handled in accordance with applicable security standards.
Verification Documents (KYC)
As part of our Know Your Customer process, we may request a copy of your National ID card (NID), passport, or other government-issued photo ID, along with proof of address and proof of payment method. These documents are stored securely and used solely for identity verification and fraud prevention purposes.
Technical and Device Data
When you access pgknbd, we automatically collect technical data including your IP address, browser type and version, operating system, device model, screen resolution, time zone (Bangladesh Standard Time, UTC+6), session duration, and page interaction data. This information helps us maintain platform stability, prevent fraud, and improve the user experience.
Gaming and Betting Activity
We record all gaming activity associated with your account, including games played, bet amounts in Bangladeshi Taka (৳), wager outcomes, session lengths, bonus usage, and responsible gaming tool settings. This data is used for account management, dispute resolution, regulatory compliance, and player protection monitoring.
How We Use Your Information
The lawful purposes for which pgknbd processes your personal data
1. Platform Operation and Account Management
The primary purpose of collecting your personal data is to provide the pgknbd service to you. This includes creating and maintaining your account, processing your deposits and withdrawals, recording your betting and gaming history, applying responsible gaming settings you have requested, and communicating with you about your account status. Without this processing, pgknbd cannot provide its service.
2. Identity Verification and Fraud Prevention
pgknbd uses your identity, contact, and financial data to verify that you are who you claim to be, to confirm that you meet the 21+ age requirement, and to prevent fraudulent or unlawful activity on the platform. This includes cross-referencing information you provide against verification documents, monitoring for unusual account activity, detecting multiple account registrations, and investigating suspected collusion or bonus abuse. Fraud prevention is a legitimate interest that justifies this processing.
3. Responsible Gaming and Player Protection
We use gaming activity data and account history to monitor for signs of problem gambling behaviour, to enforce self-exclusion and deposit limit settings you have applied, and to proactively reach out where our monitoring systems flag a potential concern. This processing is central to our commitment to player welfare and is carried out in your best interest. You may update your responsible gaming settings at any time by contacting support at [email protected].
4. Communications and Customer Support
pgknbd uses your contact information to send transactional messages (deposit confirmations, withdrawal notifications, security alerts, and account verification emails) and to respond to support enquiries. Where you have provided explicit consent, we may also send promotional communications about bonuses, new games, and seasonal offers relevant to the Bangladesh market — for example, during Eid, Pohela Boishakh, or BPL season. You can withdraw consent for marketing messages at any time.
5. Platform Improvement and Analytics
Technical and device data, together with aggregated and anonymised gameplay statistics, are used to analyse how players use the pgknbd platform, to identify areas for improvement, to test new features, and to optimise page performance for the mobile devices most commonly used by players in Dhaka, Chittagong, Sylhet, Rajshahi, and other cities across Bangladesh. Where possible, analytics are performed on data that has been aggregated so that individual players cannot be identified.
6. Legal Obligations and Dispute Resolution
pgknbd may be required to retain and disclose personal data to comply with legal obligations, to respond to lawful requests from competent authorities, or to establish, exercise, or defend legal claims. In the event of a dispute with a player, account and transaction records will be used to review the circumstances and reach a fair resolution. Records are retained for the minimum period required by applicable law and then securely deleted.
Data Sharing and Third Parties
pgknbd does not sell or rent your personal information to any third party. We may share your data with the following categories of third-party service providers, strictly on a need-to-know basis and only to the extent necessary for the specified purpose:
Payment Processing Partners
bKash, Nagad, Rocket, and Upay receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
Game and Sports Data Providers
Certified game studios (including Pragmatic Play, Evolution Gaming, Spribe, and others) and sports data suppliers receive the minimum account identifiers required to deliver game sessions and settle sports markets.
Identity Verification Services
Third-party KYC providers may receive copies of identity documents for automated or manual verification. All such providers are bound by strict data handling agreements.
Law Enforcement and Regulatory Bodies
Where required by law or a valid legal order, pgknbd may disclose account and transaction data to Bangladeshi law enforcement authorities or other competent regulatory bodies.
All third-party service providers engaged by pgknbd are required to process your personal data solely on our instructions, to maintain appropriate technical and organisational security measures, and to delete or return your data when the processing purpose is fulfilled.
Data Retention and Security
Retention period: pgknbd retains your personal data for as long as your account remains active and for a minimum of five years following account closure. This retention period supports our legal obligations around financial record-keeping, fraud investigation, and dispute resolution. After the applicable retention period, data is securely and irreversibly deleted.
Security measures: pgknbd applies industry-standard technical and organisational security measures to protect your data against unauthorised access, disclosure, alteration, and destruction. These measures include:
- 256-bit SSL/TLS encryption on all data transmitted between your device and our servers.
- Encryption of sensitive data fields (including passwords, which are stored as one-way hashed values and never in plain text) in our databases.
- Access controls ensuring that personal data is accessible only to pgknbd staff who have a legitimate need to process it, and only to the extent required by their role.
- Regular security assessments and penetration testing of platform infrastructure.
- Incident response procedures to detect, investigate, and notify affected players of any data breach within a reasonable timeframe.
Despite these measures, no online platform can guarantee absolute security. You are responsible for keeping your pgknbd login credentials confidential. If you suspect your account has been compromised, please contact support at [email protected] immediately.
Your Privacy Rights
What you can ask pgknbd to do with your data
Right of Access
You have the right to request a copy of the personal data pgknbd holds about you, along with information about how it is being used. Access requests will be fulfilled within a reasonable timeframe after identity verification is completed.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details directly through your account settings; for other changes, please contact support.
Right to Erasure
In certain circumstances, you may request that pgknbd delete your personal data. This right is subject to our legal obligations to retain certain records (for example, financial transaction records that we are required to keep under applicable law). Where deletion is not possible for legal reasons, we will restrict processing instead.
Right to Restrict Processing
You may request that we restrict the processing of your data in certain situations — for example, where you contest the accuracy of the data or where you have objected to processing and we are assessing whether our legitimate interests override yours.
Right to Data Portability
Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller where technically feasible.
How to Exercise Your Rights
To exercise any of the rights listed above, please contact the pgknbd support team. All requests will be acknowledged promptly and resolved within a reasonable period. We may need to verify your identity before fulfilling a request. Contact us at: [email protected] — please note this is a plain-text email address and is not a clickable link.
Cookies and Tracking Technologies
pgknbd uses cookies and similar tracking technologies to operate the platform, maintain your login session, remember your preferences, and gather anonymised analytics data. The following types of cookies may be set when you visit pgknbd.org:
- Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit. Without these cookies, the pgknbd service cannot operate.
- Analytics cookies: Used to collect anonymised data about how players navigate the site, which pages are most visited, and how long sessions last. This data helps us improve the platform experience.
- Preference cookies: Store settings you have chosen, such as language or display preferences, so you do not need to reconfigure them on each visit.
- Security cookies: Used to detect and prevent fraudulent account access and to support our responsible gaming monitoring systems.
You can manage or disable non-essential cookies through your browser settings. Please be aware that disabling certain cookies may affect your ability to use some features of the pgknbd platform. Continuing to use the platform after being presented with our cookie notice constitutes consent to the use of cookies as described in this Policy.
Changes to This Policy
pgknbd reserves the right to update or modify this Privacy Policy at any time. Where a material change is made, we will notify you via a notice displayed on the platform or through the contact information associated with your account. The "Last updated" date at the top of this page will always reflect the most recent revision.
Your continued use of the pgknbd platform after any revision to this Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how your personal data is being handled.
For any questions, concerns, or formal complaints relating to this Privacy Policy or the handling of your personal data, please contact the pgknbd data protection team. All written correspondence should be sent to: [email protected] — this address is displayed as plain text only and is not a clickable link.
pgknbd is committed to transparency. We will never use your data in ways you have not been told about. If our data practices change in a way that affects your rights, we will seek your consent before applying those changes to your existing data.
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